For the management and operation of hotels using the trademark of Royal Park Hotels and Resorts Co., Ltd. (hereinafter referred to as “Resorts Company”) with its permission (the “Company’s Royal Park Hotels Group Hotels”), among the hotels involved in Kenedix Property Design, Inc. (the “Company”) for management and operation, the Company treats any information that could identify an individual (“Personal Information”) with the utmost concern for personal privacy and has laid out the following guidelines for the use of any such information. The following is to be considered the basic policy for handling Personal Information in the management and operation of the Company’s Royal Park Hotels Group Hotels.
In managing and operating the Company’s Royal Park Hotels Group Hotels, Personal Information is acquired appropriately only to the extent necessary to conduct hotel business, and is only obtained by the following means:
In managing and operating the Company’s Royal Park Hotels Group Hotels, we use a customer’s Personal Information in the following instances:
To deliver high value-added services to customers, the Company may share Personal Information, under the strictest of controls and with appropriate security measures in place, in the following circumstances:
Purpose of sharing Personal Information:
(1) Service is provided in hotel facility operation activities such as for accommodation, wining and dining and banquet at any of the Royal Park Hotels Group Hotels;
(2) Information on facilities and products/services is provided by any of the Royal Park Hotels Group Hotels;
(3) The Company obtains cooperation for the survey by giving a questionnaire to the customer in order to improve the service by Royal Park Hotels Group Hotels;
(4) Used for dealing with any matter incidental or related to the operations of the Royal Park Hotels Group Hotels or within the scope of use purposes informed when acquiring Personal Information.
The Company will not provide or disclose any personal information to third parties, with the following exceptions:
Inquiry window about personal information(department concerned) etc.
Kenedix Property Design Inc. Operations Division
Address: 4th floor, KDX Shinbashi Building, 2-2-9, Shinbashi, Minato-ku, Tokyo 105-0004
Tel: 0120-710-677 (24-hour call center)
Inquiries to the above address should be in writing. We will reply in writing from us at a later date. (There are cases where you will be charged a separate fee for this procedure.). Depending on the nature of the inquiry, you may be requested to provide proof of identity and visit us at the Company.
The following protocols are used by the Company to ensure the privacy of Personal Information.
The Company shall endeavor to protect personal information from unauthorized access.
・Measures have been taken to secure both the user and administrator’s interface to ensure security and prevent unauthorized access to the system and the loss, destruction, or alteration of personal information.
・The database collecting personal information is protected by a secure firewall.
・This website and all pages used to send or receive personal information are encrypted by a Secure Socket Layer (SSL). If you are using a browser that does not support SSL, you may have difficulties using the website.
・The Company logs statistical data on website usage, but this information cannot be used to identify individuals.
In an effort to provide the best possible security, the Company and its employees have implemented all necessary precautions to protect personal information, and have a comprehensive monitoring system for external contractors.
In order to provide better service to our customers, this website sometimes provides links to third-party websites (links to other companies or organizations). The Company assumes no responsibility for collection policies and uses of personal information on these websites. Please use your own best judgment.
・Changes to this policy will be announced on the Hotel website or pages there within. The Company cannot assume responsibility for any issues you may have should these changes not be read.
・Should you wish to amend or delete any information registered, contact the Hotel as soon as possible.